1. Introduction Welcome to Prosper Mind ("we", "us", "our"). By booking and attending a hypnotherapy session, you ("client") agree to comply with and be bound by the following terms and conditions.

2. Services Provided We offer hypnotherapy sessions aimed at addressing various issues such as Procrastination, overthinking,  stress management, anxiety, smoking cessation, weight loss, and other behavioural changes. The services provided are intended to complement, not replace, medical or psychological treatment.

3. Booking and Payments 

3.1 Appointments can be booked via our website, phone, or email. 

3.2 Payment is required 48 hours prior to the session unless otherwise agreed upon. 

3.3 We accept payment via bank transfer.

4. Cancellation and Refund Policy 

4.1 Cancellations must be made at least 48 hours prior to the scheduled appointment to avoid a cancellation fee. 

4.2 Cancellations made at less than 48 hours of the appointment will incur a 50% of the fee.

4.3 No-shows will be charged the full session fee. 

4.4 Refunds are not provided for a completed sessions.

5. Confidentiality 

5.1 All client information and session details are confidential. 

5.2 Information will only be shared with third parties with the client's written consent or if required by law.

6. Client Responsibilities 

6.1 Clients must provide accurate and complete information during the initial consultation and inform the therapist of any changes in their condition. 

6.2 Clients must follow the therapist’s recommendations and complete any agreed-upon assignments between sessions.

7. Limitation of Liability 

7.1 Our services are provided with the understanding that we are not diagnosing or treating any medical or psychological conditions. 

7.2 We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services.

8. Session Recording 

8.1 Sessions may be recorded with the client's consent for training and quality purposes.

8.2 Recording of the session can’t be provided for personal use.

9. Code of Conduct 

9.1 We adhere to the code of ethics as outlined by ACCPH and GHR.

9.2 Clients are expected to behave respectfully and courteously during sessions.

10. Termination of Services 

10.1 We reserve the right to terminate services if the client violates these terms and conditions. 

10.2 Termination will be communicated in writing, and any prepaid sessions will be refunded minus any applicable fees.

11. Changes to Terms and Conditions We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

12. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. 

13: Complaints If you have any concerns or complaints regarding your therapy, you agree to address them with the practice in the first instance. Should the matter remain unresolved, you will be provided with access to a formal complaints procedure in accordance with CNHC guidelines.

By undertaking therapy with us, you acknowledge that we cannot guarantee specific therapeutic outcomes, as we are not medical practitioners. Our fees reflect the value of our expertise, time, and resources, including the preparation and delivery of well-being information and therapy sessions.

At the beginning of the therapeutic relationship, it is made clear that the ultimate responsibility for resolving the issue rests with the client, while the therapist acts as a guide or facilitator. As part of the process, clients are equipped with self-hypnosis techniques, controlled breathing exercises, and energy tapping methods to support their progress.

14. Contact Information For any questions or concerns regarding these terms and conditions, please contact us at info@prospermind.co.uk

Acknowledgment

By scheduling and attending a hypnotherapy session, you acknowledge that you have read, understood, and agreed to these terms and conditions.